![]() Our Duo administrators will then troubleshoot your specific situation and send you reactivation instructions or confirm your changes. Its phone number (include country code, if applicable).If you have a new phone or phone number, its info:.Duo seemed to spontaneously stop working and I'm not sure why.I accidentally deleted Duo Mobile from my phone and even though I reinstalled it, it's not working.I updated the phone's operating system and now Duo doesn't work.I'm not in the US and I'm now using a phone in a different country.Short description of your issue, such as:.A scan or photo of your Wildcard or government-issued photo ID.If you can no longer authenticate using Duo Mobile, contact the Northwestern University IT Service Desk at either or 847.491.4357 (1-HELP).įor email support, send an email message to from your official Northwestern email address, and include the following information: If you need to register a new device, reference this article. If the QR code does not work or you would prefer to be emailed an activation code, to the right of the QR code there is a blue link you can click to send you a code via email.Then point your phone's camera at the QR code on your computer screen. When prompted, open Duo Mobile on your phone and press the + (Plus sign) key in the upper right corner.Select Reactivate Duo Mobile, choose your device type, and click Continue.Select the device that needs to be reactivated, then at the top right click Device Options. ![]() ![]() Authenticate with one of your existing devices registered with DUO.In the left pane, click My Settings and Devices. When you format your Android device or restore your iOS device, Duo Mobile is automatically deleted from your phone, disconnecting the Duo Mobile app from your third-party accounts (Instagram, Facebook, Snapchat, etc.).On your computer, open a private/incognito window in your browser and go to.If that device is a cell phone, make sure you have adequate cell phone coverage in your location or have it connected to a wireless network. Make sure you have a device you have already registered available.If you are able to authenticate using an already registered device, please try the following steps: ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |